Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
What This Page Covers
This page answers the most common questions players ask about deposits, withdrawals, mobile access, and gameplay on the platform. Each answer is written to give you a straightforward, useful fact without fluff. If you have a question that is not listed here, you can reach the support team through the live chat button at the bottom of any lobby page. They operate in both English and Bahasa Malaysia.
Getting an Answer Not Listed Here
For anything not covered below, the quickest way is to open the live chat widget. The team handles account issues, game rules, and technical problems daily, so you will usually get a response within a few minutes. Alternatively, you can browse the help centre inside the site menu. It includes guides on registration, verification, and responsible gambling tools. If you still need help, live chat remains the fastest route.
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Set a deposit limit on the way in rather than on the way out.
Asked most often
How long do withdrawals take?
Withdrawals are processed within 24 hours on business days. Once the team approves the request, e-wallet transfers usually arrive in under an hour, while bank transfers may take one to two working days depending on the bank.
Are there spending limits?
Yes — daily, weekly or monthly, from the dashboard. Tightening one takes effect at once; loosening one waits out a cooling-off period. The cap sits on the account, so Bank transfer and USDT TRC20 are covered by one figure.
How do I set a deposit limit?
I can set a daily, weekly, or monthly limit. The daily cap can be as low as RM50 and as high as RM5,000, while the weekly range goes up to RM20,000. Once I choose the cadence and amount, the limit applies immediately and cannot be reduced for 24 hours.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. Bank transfer and USDT TRC20 each set their own.
When does a payout arrive?
E-wallet payouts land in 5–15 minutes. A bank transfer settles within one working day, subject to the nightly cut-off. The cashier lists Bank transfer, USDT TRC20 and FPX.
What happens when a game disconnects mid-round?
In a live dealer baccarat round, if my connection drops while the cards are being dealt, the dealer still completes the hand. The result is recorded on the stream, and my bet is settled exactly as it would be if I had stayed connected. I can check the outcome in my bet history once I reconnect.